FAQs

To recover the vehicle, you must pay the associated towing fees, settle any overdue payments if applicable, visit the nearest company branch to submit a request to the warehouse, and schedule a pickup appointment for the vehicle from the warehouse. In cases of repossession due to lack of ownership transfer, an insurance policy must be issued in the name of the intended owner (lessee or a third party), and ownership transfer fees must be paid.

A default record in SIMAH affects your credit record, reducing available financing options, and may lead to legal claims for repayment and vehicle repossession.

Yes, a legal power of attorney can be created, specifying the principal's name and vehicle details (license plate number, chassis number, model, and type). The purpose of the power of attorney must be clearly stated and approved by Abdul Latif Jameel. If the power of attorney is issued abroad, it must be certified by the Ministry of Justice in the Kingdom of Saudi Arabia.

Contact the company via the toll-free number 8002442211 to open a ticket for processing the data update issue.

The default will be removed automatically after five years without the need for the company's intervention, and the amount will be updated to fully paid upon settling the dues.

Non-payment for more than 180 days negatively impacts your credit record and may hinder your ability to obtain financing products in the future. Ensure timely payments to avoid any negative effects on your credit history.

Yes, you can submit a refund request by visiting one of the branches.

Visit any company branch and submit a "refund" request, providing your IBAN for the refund.

Submit an early payment request through your personal account on the company's platform by selecting the vehicle purchase service. After payment, the Lease Contract will be canceled, and you can request the transfer of ownership to the intended owner. (The lessee or a third party).

Yes, towing fees and storage fees will be charged, with the storage fees calculated for each day from the date of repossession.

The request is submitted if the customer fails to make three consecutive payments or five separate payments.

You can make a payment through any branch of the company or via the execution court.

The value of the execution claim is the full value of the promissory note, which includes several monthly installments based on the guarantees agreed upon in the financing contract.