FAQs

To recover the vehicle, you must pay the associated towing fees, settle any overdue payments if applicable, visit the nearest company branch to submit a request to the warehouse, and schedule a pickup appointment for the vehicle from the warehouse. In cases of repossession due to lack of ownership transfer, an insurance policy must be issued in the name of the intended owner (lessee or a third party), and ownership transfer fees must be paid.

A default record in SIMAH affects your credit record, reducing available financing options, and may lead to legal claims for repayment and vehicle repossession.

Yes, a legal power of attorney can be created, specifying the principal's name and vehicle details (license plate number, chassis number, model, and type). The purpose of the power of attorney must be clearly stated and approved by Abdul Latif Jameel. If the power of attorney is issued abroad, it must be certified by the Ministry of Justice in the Kingdom of Saudi Arabia.

Contact the company via the toll-free number 8002442211 to open a ticket for processing the data update issue.

The default will be removed automatically after five years without the need for the company's intervention, and the amount will be updated to fully paid upon settling the dues.

Non-payment for more than 180 days negatively impacts your credit record and may hinder your ability to obtain financing products in the future. Ensure timely payments to avoid any negative effects on your credit history.

Yes, you can submit a refund request by visiting one of the branches.

Visit any company branch and submit a "refund" request, providing your IBAN for the refund.

Submit an early payment request through your personal account on the company's platform by selecting the vehicle purchase service. After payment, the Lease Contract will be canceled, and you can request the transfer of ownership to the intended owner. (The lessee or a third party).

Yes, towing fees and storage fees will be charged, with the storage fees calculated for each day from the date of repossession.

The request is submitted if the customer fails to make three consecutive payments or five separate payments.

You can make a payment through any branch of the company or via the execution court.

The value of the execution claim is the full value of the promissory note, which includes several monthly installments based on the guarantees agreed upon in the financing contract.

You can submit the request through your personal account on the company's platform by selecting the service for rescheduling the final payment.

Yes, it will lead to the rejection of the request to reschedule the final payment.

Yes, it will affect the request if the total of all monthly obligations, including the new installment, exceeds the legally permitted deduction from the customer's salary.

If a request to reschedule the final payment is rejected, the reason will be noted in the request window, such as (expired license - financial obligations exceeding the legally permitted limit - customer in default). For more details, contact the toll-free number 8002442211.

You can apply for the additional driver service by logging into your account on the company's platform, selecting the main menu, then electronic services, and choosing the additional driver service.

Upon applying, the amount will be added during the payment process.

Yes, there are fees for the service as follows: for contracts issued before July 21, 2020, the fees vary based on the age of the authorized driver. No service fees are required for contracts issued on or after July 21, 2020.

This service is only for active contracts; ownership must be transferred if the contract is canceled.

When extending the authorization, ensure the driving license, vehicle registration, and contract are valid. Any expired document shall result in the authorization being rejected, so select an authorization period that matches their validity.

Yes, a valid Saudi driving license is mandatory, and it must not be temporary or a learner's permit.

No, the registered user does not need to submit a driving authorization request.

Only one (1) year.

The company covers government fees for renewing registrations under contracts issued before January 1, 2018, if the registration expires during the contract's validity. If the registration expires after the contract ends, the customer must pay the renewal fees.

The renewal service is available only for active contracts. For canceled contracts, access the ownership transfer service to renew the registration and transfer ownership.

A new insurance policy is not needed for active contracts since a valid one exists. For canceled contracts, the customer must obtain a new policy in the transferee's name to complete the renewal and ownership transfer.

Yes, a valid periodic inspection report is one of the requirements for registration renewal.

The customer pays such fees due to the failure to submit the registration renewal request.

It is SR 100 per year, up to a maximum of three years, totaling SR 300.

It is a government charge applicable if the registration expiration period exceeds 60 days without renewal.

To process a refund to the bank account in the event of a rejection or cancellation of the request, it is advisable to provide the bank account details of the contract holder.

The previous owner is automatically removed when the vehicle ownership is transferred.

The unified commercial registration number for Abdul Latif Jameel United Finance Company is 7001715155.

Yes, a verification code will be sent from the traffic system with vehicle details and instructions. The customer must provide this code to the representative to complete the transfer in the traffic system.

In addition to service fees, government fees must be paid for vehicle ownership transfer. These payments can be made through your bank by selecting "Government Payments" and "Vehicle Ownership Transfer."

Log into your account on the company’s online platform, select "Electronic Services," and review the terms and conditions listed under the ownership transfer service.

Ownership transfer cannot proceed for individuals with a service suspension decision in place. Once the suspension is lifted, or if transferring to another person, the ownership transfer can be completed.

For corrections to an incorrect mobile number, please call the toll-free number 8002442211 and submit a "Communication Request" ticket to update the number.

Wait at least 24 hours after renewing the registration form for data updates before accessing the ownership transfer service.

The verification code is sent to the mobile number registered in Absher. If you do not receive it, log into Absher to ensure your registered number is current.

The verification code is sent to the mobile number registered in Absher. If you do not receive it, log into Absher to ensure your registered number is current.

Yes, you may call the toll-free number 8002442211 to cancel the current ownership transfer request, allowing you to submit a new request under a different owner's name.

An SMS will be sent to the registered mobile number, and you may also check the online platform for the reason if the request was returned. Any paid amount will be refunded to the registered account if the request is denied.

Once the registration document and key are shipped, a text message with the tracking number will be sent, allowing you to monitor the shipment status on the courier’s website.

Transferring ownership requires a new insurance policy in the name of the new owner (either the lessee or a third party). Ensure that the new policy is linked to the traffic system.

Transferring ownership requires a new insurance policy in the name of the new owner (either the lessee or a third party). Ensure that the new policy is linked to the traffic system.

Upon receiving your request and confirming all conditions and requirements are met, a representative will contact you within two business days to complete the process.

To proceed, close the existing contract by accessing the "Buy Leased Vehicle" service. After finalizing the vehicle purchase and closing the contract, you can continue with the "Transfer of Ownership" service.

The registration document will be mailed to the address specified in the vehicle ownership transfer request.

Yes, this is possible. Select "Referral to a Third Party" during the owner selection process and provide the details of the individual to whom the vehicle ownership will be transferred.

The beneficiary refers to the name registered as the account holder in the ownership transfer request.

Attaching a periodic inspection report is not required as inspection data is updated through traffic systems. Please ensure the validity of the inspection report.

No policy is required as the information is updated automatically. Please ensure that the insurance policy is valid and linked to the vehicle for which ownership is to be transferred. 

Yes, there is Sharia-compliant Takaful insurance that covers both the customer and the property, with exemptions in case of death or total disability, God forbid, and the transfer of the property directly to the heirs, according to the insurance coverage criteria.
*Subject to terms and conditions.
 

The company assesses the property's value with the assistance of valuation companies that have been endorsed by the company.
 

Yes.
 

Yes

(Villa - Apartment - Building – Land - Hotels - Residential Complex - Commercial Complex).
 

Two years.
 

In this case, you must immediately repay the principal amounts due according to the early repayment terms, and the company will transfer property ownership to you or to another party as per your request.
 

Yes, you can do so according to early repayment terms.* 
You can contact us to learn more about those terms.
 

• The property must be 100% completed in construction.
• It must be located within the urban area.
• The property must be free from any legal encumbrances or legal claims (e.g., mortgage, inheritance, etc.).
  
   

The financing term plus the property's age should not exceed 40 years.
 

Yes, it is approved by the Sharia Authority.
 

ALJ United Finance commenced Shariah compliant lease program since 1994. Our services and products are constantly scrutinized and vetted by Shariah Board. For more information, you may check the Shariah Board Approval of our Lease to own product using the following link Shariah Board.
 

A contract under which the Company retains the leased asset (ownership of the car) until the end of the contract and the payment of all staggered lease payments. The Guest has the right to use the car in exchange for agreed monthly lease payments to the Company. The Guest is entitled to own the car after paying of all payments and all the terms of the contract which includes the Residual Value, or the Guest can return the car to the Company at the end of the lease term if he does not wish to own it.
 

Yes , Terms and Conditions apply.
 

Your financial lease agreement allows you to pre-pay and purchase your vehicle. If you wish to exercise this option, please contact the any branch for additional assistance. This transaction needs to be facilitated through the branch. A voluntary early purchase option fee, together with title, and license registration fees shall apply.
 

Yes, you can refinance the last payment for 24 to 36 months, if the total original period of the contract and refinancing do not exceed 72 months in accordance with the terms and conditions.
 

Yes, you can. However, you will have to pay the rest of the car value in addition to the three monthly payments to fund the cost of early closing of the contract after deduction of previous payments.
 

1-Minimum income requirement starts from SAR 3000.

2-Salary Certificate

3-Valid driving License 
 

The monthly payment must meet the 30% of the guest salary. In case the monthly payment is more than 30% of the salary, we will calculate the difference as a down payment, as well as in some occasions ALJUF will request for a down payment when the terms are not complied with instead of rejecting the application
 

Yes, it is fixed during the entire contract period.
 

The residual value or final payment is the amount for which you may purchase the vehicle at the end of the lease, if you decide so.
 

It is structured under the shariah principle of Murabaha where ALJUF buys the car from the seller first and post-acquisition sells the car to the customer over the agreed period (cost plus profit). You own the car during and after the financing term.
 

Your application will take up to 24 hours  to be processed

You can sign your contract and promissory notes electronically 

 ALJUF’s internal credit policy will determine whether or not you can obtain financing.
 

No, it does not.
 

Yes, our financing services are available to Saudis and residents
 

Maximum amount is 300 thousand. 
 

Period starts from 12 month up to 60 month.
 

Download ALJUF application on iOS or Android and complete the online registration. Based on your eligibility, you will be able to request a finance
 

The residual value or final payment is the amount for which you may purchase the vehicle at the end of the lease, if you decide so.
 

Yes

Abdul Latif Jameel United Finance offers the possibility to finance all types of used cars with a warranty for three years or 60,000 kilometers, to meet the needs and desires of its customers who meet the financing conditions. The warranty covers several mechanical and electrical parts such as the engine, gearbox, rear differential, and air conditioning system. To learn more about the warranty, please visit the following link: [Warranty Information Link]."
 

Yes, our financing services are available to Saudis and residents
 

No guarantor required in case the amount is less than 100 thousand 
 

Maximum amount is 200 thousand. 
 

No, it is not required.

The guarantor can be a government or private sector employee or a retiree, with obligations not exceeding 50% of their salary, and their age should not exceed 65 years.
 

Having a project and providing a guarantor based on specific conditions.

No. 
 

You can access your financing contracts through the Abdul Latif Jameel Financing application or website.
 

The minimum amount is 20,000, and the maximum amount is 100,000.

The current financing rate is 10%.

ALJ United Finance commenced Shariah compliant lease program since 1994. Our services and products are constantly scrutinized and vetted by Shariah Board. For more information, you may check the Shariah Board Approval of our Lease to own product using the following link Shariah Board

The delegation should be renewed every three months.

Yes for GCC and Egypt but excludes Qatar and Yemen.

Yes for GCC and Egypt but excludes Qatar and Yemen.

The guest is obliged to notify the Company whenever a situation occurred that prevent the use of the vehicle completely or in part. You can contact the nearest branch or through the ALJUF CRM 8002442211

The guest is obliged to notify the Company whenever a situation occurred that prevent the use of the vehicle completely or in part. You can contact the nearest branch or through the ALJUF CRM 8002442211

No. You must comply with specific terms & conditions that are set by the Company.

Finance plans depend upon the season and differ with the make and model of the vehicle. You're welcome to see your nearest branch for specific details.

No. Unless the workshop has exceeded the estimated time communicated to you to repair the vehicle or as a result of the manufacturer's warranty repair. Under these specific limited conditions the company reserves the right to monetarily compensate you.

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